Refund Policy

1. Free Trial Period

Flexo Flow offers a free trial period for new organizations. During the trial, you have full access to the platform features included in your selected plan. No payment is required during the trial period, and you will not be charged if you cancel before the trial ends.

2. Subscription Cancellation

You may cancel your subscription at any time through the platform or by contacting our support team. Upon cancellation:

• • Your subscription will remain active until the end of the current billing period.
• • You will not be charged for subsequent billing periods.
• • Your data will be available for export for 30 days after cancellation.

3. Refund Eligibility

We offer refunds under the following conditions:

4. Pro-rated Refunds

For annual subscriptions cancelled within the first 30 days, we may offer a pro-rated refund for the unused portion at our discretion. Monthly subscriptions are not eligible for pro-rated refunds.

5. How to Request a Refund

To request a refund, please follow these steps:

1. 1 Email us at support@flexoflow.com with the subject line "Refund Request".
2. 2 Include your organization name, registered email, and the reason for the refund request.
3. 3 Our team will review your request and respond within 3 business days.

6. Processing Time

Approved refunds will be processed within 7–10 business days. The refund will be credited to the original payment method used for the transaction.

7. Disputes

If you disagree with a refund decision, you may escalate the matter by writing to us. We are committed to resolving all disputes fairly and promptly. All final decisions on refunds are at the sole discretion of Flexo Flow.

8. Contact

For any refund-related questions:

📧 support@flexoflow.com

We aim to respond to all refund inquiries within 24 hours during business days.