1. Information We Collect
We collect information you provide directly when creating an account or using our services:
- • Account Information: Name, email address, phone number, organization name, and business details provided during registration.
- • Usage Data: Job cards, invoices, artwork files, inventory records, and other data you create within the platform.
- • Technical Data: IP address, browser type, device information, and access logs for security and performance monitoring.
- • Payment Data: Billing information processed securely through our payment providers. We do not store credit card numbers.
2. How We Use Your Information
- • To provide, maintain, and improve the Flexo Flow platform.
- • To process transactions and send related communications (invoices, receipts, support).
- • To send service-related notifications, updates, and security alerts.
- • To detect, prevent, and address technical issues and security threats.
- • To comply with legal obligations and enforce our terms of service.
3. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Each organization's data is logically isolated within our multi-tenant architecture. Users from one organization cannot access data belonging to another.
4. Data Sharing & Third Parties
We do not sell your personal information. We may share data with:
- • Service Providers: Hosting, email delivery, and payment processing partners who assist in operating the platform.
- • Integration Partners: When you enable integrations (e.g., Tally ERP), data is shared as necessary for the integration to function.
- • Legal Requirements: When required by law, court order, or governmental authority.
5. Cookies
We use essential cookies to maintain your session and remember your preferences (e.g., theme selection). We do not use third-party tracking or advertising cookies.
6. Your Rights
You have the right to:
- • Access, update, or delete your personal information through your account settings.
- • Export your organization's data in standard formats.
- • Request complete deletion of your account and associated data.
- • Withdraw consent for non-essential data processing at any time.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your data within 30 days, except where retention is required by law.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: